Member Spotlight: Floor & Decor

What's the best thing about doing business in Middle Tennessee?

Doing business in middle Tennessee, particularly here in Brentwood, has shown us the true definition of southern hospitality. The community that we get to work with and customers that walk through our doors are some of the most friendly, polite, and fun people that I have ever gotten to work with. It truly is a privilege to do business here.

Who is Floor & Decor? What should we know about you?

Floor & Decor is a hard surface flooring and home decor showroom dedicated to providing not only top-notch customer service, but providing the best products for our customers at an affordable price. Remodeling and new building is stressful enough itself, and Floor & Decor wants to help make that process as stress-free and enjoyable as possible. Remodeling your home should be an exciting experience, and Floor & Decor is here to help make that happen.

What is unique about your business that makes you stand out?

Floor & Decor is unique in many ways. From in-stock products ready to go each day, to having the absolute lowest prices in the industry, Floor & Decor strives to make sure any job can be completed with us as a one stop shop!

What’s your best piece of advice for other business owners?

The pandemic of 2020 changed everything about the way businesses interact with their customers, and vice versa. It appears many businesses are getting away from “Customer is King” mentality and I would say any business needs to remember that motto. The most important position in your store is not the store manager, owner, or even the CEO. The most important position in the store is the customer; without the customer we would not be here.

How do you stay involved in the community?

Staying involved in the community is hugely important for any business. If a business does not have the support of its community, then that business will not survive, let alone thrive. I seek out any opportunity I can to be involved with the community. For example, I visited to the Brentwood Fire Station when they moved around the corner from our store just to introduce myself. I met with one of the LT’s there and discovered that the floors in the station were coming apart and really not in good shape. I offered to donate and install new floors for them free of charge as a thank you for what they do for this community every day. The men and women who work and live there, spending time away from their families and homes to keep our community safe, deserve to have a comfortable and nice work environment, and Floor & Decor is committed to make sure of that.

Floor & Decor also donates to Habitat for Humanity to build homes every year, along with food pantry donations and various community outreach projects around the city. Floor & Decor is committed to our community, because without the community we wouldn’t be here!

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