Assistant Client Relations Specialist
Green Apple Strategy
Nashville
HR, Office & Administrative Support , Marketing, Communications & Information Technology
Position Description / Responsibilities
Are you a perfectionist who finds satisfaction in highly organized and structured work? Do you love coordinating and facilitating projects to keep everyone motivated to move forward while staying attentive to the details? If you answered yes to these questions and identify with the Enneagram Type One personality, you’ll definitely want to keep reading about this role.
Green Apple Strategy, a marketing and communications agency headquartered in Nashville, Tenn., is looking for a detail-oriented, principled, purposeful, and self-controlled strategic thinker to join our Client Relations team. The ideal Assistant Client Relations Specialist is a self-confident and decisive individual with the ability to empathize and see all sides of a problem and is always looking for new opportunities for our clients. This strategic solutions provider has a long-term vision and is resourceful, fast-paced, and business-minded. This role will support the client relations team, reporting to and serving as the junior position to our Client Relations Specialists and Client Relations Director. The assistant role will have select, smaller accounts, but will predominantly support the Client Relations team accounts. This individual must be able to both follow and implement processes.
POSITION SUMMARY
The Green Apple client relations team is the face of our company, as they take care of the daily marketing needs of our clients. They handle all client requests while implementing strategic vision and capitalizing on new opportunities.
RESPONSIBILITIES
- Implement strategic marketing tasks for existing Green Apple clients
- Maintaining budgets (retainer hours and project fees) on select, smaller accounts
- Communicate with the client relations team on a daily basis in a professional and courteous manner, managing tasks as they are assigned, on budget and on deadline
- Support the Client Relations Specialists with such proactive planning efforts as research, audits, and competitive analysis
- Support the Client Relations Specialists with such tasks as defining and creating assignments for the content and design teams in our project management platform, building monthly projects in our time-keeping system (Harvest), managing and updating client status sheets, monthly client report summary development, and other related work
- Coordinate the scheduling for and attend client status meetings for both the Assistant Client Relations Specialist’s select, smaller accounts, and the Client Relations teams’ accounts, as needed
- Support the Client Relations Specialists with such tasks as defining and creating assignments for the content and design teams in our project management platform, building monthly projects in our time-keeping system (Harvest), managing and updating client status sheets, monthly client report summary development, and other related work
- Support the Client Relations Specialists with such proactive planning efforts as research, audits, and competitive analysis
- Support the Client Relations Specialists with such tasks as defining and creating assignments for the content and design teams in our project management platform, building monthly projects in our time-keeping system (Harvest), managing and updating client status sheets, monthly client report summary development, and other related work
Position Requirements
QUALIFICATIONS
SKILLS
- Ability to multi-task and shift focus as needed
- Ability to start and implement a project with little to no direction
- Strong attention to detail
- Excellent verbal and written communication skills
- Proficient in Pages, Numbers, Keynote, Excel, Word, and Powerpoint
- Proficient in a Mac workspace
- Familiarity with Basecamp 3, Google Apps for Business, and Harvest
- Familiarity with Zoom video conferencing software
EDUCATION AND/OR EXPERIENCE
College degree in marketing, business, entrepreneurship, or journalism/writing required; a minimum of two (2) years experience; and/or equivalent education or experience in job-related activities is required.
- 1+ years of agency experience required
- 1+ years of relevant experience required
- Desire to work in client-facing roles
- Knowledge in digital content marketing is essential
- Knowledge in print and web design projects is a plus
- Experience in traditional marketing implementation efforts, such as event planning, trade show management, and media relations
- Knowledge in print and web design projects is a plus
- Knowledge in digital content marketing is essential
- Knowledge in print and web design projects is a plus
Application Instructions
Not sure about your Enneagram type? Take the free test here. Please send resumes to olivia@greenapplestrategy.com and samantha@greenapplestrategy.com and take our Culture Index survey to begin the interview process.