Audience Engagement Associate (Customer Service) - Part Time

Educational Media Foundation - K-LOVE, Air1, WTA & AccessMore

Franklin

Arts, Entertainment & Media , Customer Service


Position Description / Responsibilities

Because of our interactions with listeners, our Audience Engagement team serves as an extension of what is happening on-air. We enhance the listener experience through our level of customer service, offering accurate and timely responses to their inquiries. As an Audience Engagement Associate (aka Customer Service Associate) you will be assisting callers and responding to social media.

The role of supporting and responding to listeners requires the ability to listen well, show empathy, effectively address the inquiry using conversational communication. We problem solve using ministry guidelines, balancing with creative solutions, improvisation, and discernment. It’s a high energy, fast-paced, fast-changing position because the volume and momentum are media and technology driven.

What you’ll be doing…


Shift Hours: (Central Time)

2 Openings: Wed - Fri 4-9pm (10pm during pledge drives), Sat 9am - 5:30pm, (potentially Sun 1 - 5pm)

1 Opening: Sun 1-5pm, Mon-Tues 2-8pm, Sat 8am-5pm

Hourly Rate: $14

Part Time Benefits include: Matching 401k , vacation & sick time accrual, voluntary vision, voluntary supplemental insurance, access to LinkedIn Learning for professional & personal growth, a Christ-focused and welcoming work environment & more!


Position Requirements

What we’re looking for


Application Instructions

APPLY NOW at www.klove.com/jobs

What to expect when you apply...

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