BUSINESS TECH SUPPORT INTERMEDIATE-10062021-22886

State of Tennessee

Nashville, TN

Government , Marketing, Communications & Information Technology


Position Description / Responsibilities

Summary: Under general supervision, is responsible for communicating with business users to determine business needs and ensure those needs are fulfilled by technical staff, performing related tasks on a daily basis as required.

Distinguishing Features: An employee in this class works under supervision of a higher level Business Technical Support position and other technical staff to learn technical and business functions of a program area. This class is flexibly staffed from the Information Systems Associate, and differs in that the incumbent of the latter is able to effectively interact with both business users and technical team members. This class differs from Business Technical Support-Advanced because the latter is responsible for implementing IT-related business solutions using in-depth technical expertise.

,An applicant appointed to this flexibly staffed class will be reclassified to the next higher class in the series after successful completion of a mandatory one year training period; inadequate or marginal performance during the training period will result in automatic demotion or termination.


Position Requirements

Education and Experience: Graduation from an accredited college or university with a bachelor's degree and one year of experience in any one of the areas listed (1) the resolution of data manipulation errors, the maintenance of computer hardware or the correction of other related system operations problems for computer system hardware or software; or (2) the strategic planning of hardware or software components; or (3) applications programming, or (4) the systematic analysis of user and systems requirements for computer or information systems; or (5) training or instruction of individuals in systems analysis, applications programming, or proper utilization and implementation of hardware or software systems components within computer or information systems.

Substitution of a Specific Associates Degree for the Required Bachelor's degree: An Information Technology Associate's degree may be substituted for the required Bachelor's degree.

Substitution of Experience for Education: Experience in one of the following areas may substitute for the required education on a year-for-year basis to a maximum of four years: (1) the resolution of data manipulation errors, the maintenance of computer hardware or the correction of other related system operations problems for computer system hardware or software; or (2) the strategic planning of hardware or software components; or (3) applications programming, or (4) the systematic analysis of user and systems requirements for computer or information systems; or (5) training or instruction of individuals in systems analysis, applications programming, or proper utilization and implementation of hardware or software systems components within computer or information systems.

OR

Substitution of Graduate Coursework for the Required Experience: Any graduate coursework in management information systems, business data processing, business systems analysis, computer and information systems, or computer accounting may substitute for the required experience on a year-for-year basis to a maximum substitution of one year. (Thirty-six graduate quarter hours or a master's degree in the above fields is equivalent to one year of experience.)

OR

One year of experience as an Information Systems Associate, with the State of Tennessee.


Application Instructions

To apply go to www.tn.gov/careers and search for 22886

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