Call Center Manager

TechnologyAdvice

NASHVILLE

HQ, Office & Administrative Support


Position Description / Responsibilities

The Call Center Manager is responsible for the overall performance of our lead generation call center, setting goals for our telemarketing agents and overseeing the coaching/training strategy for the Learning & Development team. You would be leading our L&D team onsite in Nashville, while managing the call center operations remotely. By understanding historical performance,  business goals, and team motivators, the Call Center Manager creates metrics, tracks pacing, and pushes the team to succeed. An excellent Call Center Manager must be organized, reliable, and results-oriented; they must have a practical mind to solve problems on the spot partnered with an ability to see the “big picture” and make improvements. As the Call Center Manager, you must also have excellent customer service and communication skills.

 

Responsibilities:

 

Perks & Benefits:

Compensation is a combination of base salary plus quarterly profit sharing potential. In addition to the opportunity to grow personally and professionally alongside a driven team, we also offer:

 

About Us:

TechnologyAdvice is dedicated to educating, advising, and connecting buyers and sellers of business technology. As a trusted resource in a variety of technology verticals, the company helps buyers improve their businesses and vendors find their customers. Through unbiased research and crowd-sourced product reviews, TechnologyAdvice provides the insight that buyers need to find the right technology.

Additionally, the company’s unique demand generation programs help vendors improve product awareness by placing matched solutions in front of qualified technology buyers. TechnologyAdvice is based in Nashville, Tenn., and was named to the Inc. 5000 list of America’s Fastest-Growing Private Companies in 2014, 2015, 2016, & 2017.

Pre-employment screening required.


Position Requirements

Qualifications:

 

About You:


Application Instructions

For consideration, apply here.

Connect With the Chamber