Chief Clinical Officer
Position Description / Responsibilities
Neighborhood Health is an innovative network of 13 community health centers in Nashville, Lebanon, and Hartsville, Tennessee. We provide comprehensive primary care, integrated behavioral health, and dental services to almost 30,000 patients. Our patients primarily include immigrants, residents of public housing, individuals experiencing homelessness, and persons living with addiction. As a federally qualified health center, we provide care without regard to health insurance or a patient’s ability to pay. We also strive to improve our Patient Centered Medical Home model to ensure all of our patients get the right high-quality care, at the right place, and at the right time.
Neighborhood Health now seeks a Chief Clinical Officer. This physician will simultaneously serve as the Chief Medical Officer and supervise the Director of Oral Health Services, the Director of Pharmacy Services, and the Director of Integrated Behavioral Health. Reporting directly to the CEO, the Chief Clinical Officer will have primary responsibility for all aspects of care delivery, provider supervision, and quality assurance and improvement.
II. NATURE OF POSITION:
As a member of the Executive Leadership Team, the Chief Clinical Officer (CCO) is responsible for guiding the delivery of high-quality medical, dental, and integrated behavioral health care. The CCO provides leadership to the provider staff, developing their knowledge and talent, while building fidelity to the patient centered medical home model of team-based integrated care.
- Graduate of an accredited school of medicine, licensed as a physician and boarded in a recognized primary care medical specialty
- Five (5) years of clinical experience in the practice of primary care, with a background in family practice or internal medicine strongly preferred
- Three (3) years of administrative experience in leading, supervising, and managing primary care medical providers at varied levels of licensure either at multiple ambulatory care delivery sites or in a correctional setting
- Demonstrated dedication to mission of service to uninsured and underserved
- Demonstrated understanding of the patient centered medical home and integrated care model
- Demonstrated knowledge and successful experience with group practice quality assurance/quality improvement initiatives
- Super User with electronic health record software (we use NextGen)
- Demonstrated ability in the following competencies:
- Excellent verbal and written communication skills
- Ability to motivate and inspire
- Critical, systems-level thinking
- Creative problem solving
- Talent development
- Negotiation and conflict resolution
- Interpersonal savvy with proficiency in developing and building relationships
- Proven time management and priority setting skills
- Business acumen
- Change management
- Basic understanding of behavioral health and dental practice principals
- Proficiency in Spanish preferred
- Graduate of a Masters of Business Administration (MBA) or Masters of Medical Management (MMM) programs preferred
IV. ESSENTIAL JOB FUNCTIONS:
Serves on the Executive Leadership Team and participates in internal decision-making and also functions as the Chief Medical Officer for official purposes.
Partners with the CEO and executive leadership to develop strategic plan and align resources with both goals and patient needs.
Partners with the Chief Financial Officer to develop expenditures and revenue projections and then manage both within those budget parameters.
Partners with Chief Information Officer regarding information system planning.
Partners with the Chief Operating Officer to organize clinical staff across clinic locations and develop both ongoing and emergency staffing plans.
Assesses (in collaboration with the Chief Operating Officer) the impact of operational issues on clinical practice, performance, and achievement of quality goals.
Co-chairs the Pharmacy and Therapeutics Committee and supports the work of that Committee.
Provides periodic written and verbal reports and updates as required by the Board of Directors or as part of the Peer Review Plan, Quality Management Program, the Annual Work Plan, the health plan, and other documents and programs.
Emphasizes collaborative workplace environment, with particular emphasis on the importance of respect for support staff.
Review candidate credentials and recommend privileging to Neighborhood Health Board of Directors.
Partners with the Director of Human Resources to recruit high-quality providers and leadership staff and provide formal orientation for all new providers.
Ensures providers are fully informed about and comply with all policies and procedures.
Develops continuing clinical education plan for all clinical staff.
Helps to retain high-quality providers and other staff by serving as a mentor and an accessible resource.
Supervises the Director of Oral Health Services and the Director of Integrated Behavioral Health, delegating and/or coordinating appropriate functions while retaining oversight and ultimate accountability.
Supervises the Director of Pharmacy Services and provides general oversight of medication stocking, ordering, and limitations as well as medication therapy management.
Conducts performance evaluations for all providers, develops corrective actions plans, and administers progressive disciplinary interventions as necessary.
Reviews and proposes revisions to compensation structure for providers, including revisions based on quality and productivity expectations.
Mediates professional disagreements Care Delivery:
Plans, organizes, and directs the clinical services program.
Provides direct medical care to individual patients between two and three days per week.
Manages changes in the delivery of care, such as workflow restructuring, implementation of new or updated technology, and improvements in integration with behavioral health and dental care.
Ensures all providers consistently provide warm, real-time hand-offs of patients among their medical, dental, and behavioral health colleagues to ensure same-day access to all services at the same location.
Ensures providers adhere to clinical protocols as well as quality and productivity expectations.
Serves as a role model with respect to patient satisfaction, quality and volume.
Ensures all providers promptly close patient charts and submit charges.
Manages the resolution of practice-related concerns of provider staff. Quality of Care:
Has ultimate responsibility for the appropriateness and quality of all clinical care.
Develops and updates clinical protocols and procedures for service delivery to reflect state-of-the-art, evidence-based practices.
Directs efforts to design and implement data-driven clinical quality monitoring program.
Leads all clinical quality improvement efforts and has primary responsibility for ensuring that the organization achieves clinical quality goals.
Develops and manages the peer evaluation program and related chart review process.
Chairs internal Controlled Substances Monitoring Committee and manages related activities.
Reviews patient satisfaction surveys and works to resolve patient complaints. Operational Efficiency and Regulation:
Oversees utilization and risk management activities.
Monitors appropriateness of specialist referral and inpatient admission patterns, and ancillary service utilization.
Promotes provider support for diagnostic and E&M coding accuracy, adherence with the corporate compliance plan, attainment of quality and productivity targets, and claims preparation for third party reimbursement.
Ensures compliance with legal and regulatory requirements, including FTCA, CLIA, Joint Commission, PCMH, 340B, VFC, and other programs.
Ensures and monitors compliance with Tennessee Prescription Safety Act of 2016 and fosters organization-wide adherence to CDC Guideline for Prescribing Opioids for Chronic Pain.
Serves as clinical liaison to regulatory agencies and managed care plans.
Serves as liaison to medical community-at-large.
Promotes organization across all communities and throughout all external interactions.
Serves as media spokesperson on medical matters as directed by the CEO.
Assists the CEO with activities to promote positive community relations.
Commits time to community service activities on behalf of the organization.
V. SALARY GRADE AND CLASSIFICATION: Executive Leadership, Salaried/Exempt
VI. SUPERVISORY RESPONSIBILITIES: Yes
VII. RESPONSIBLE TO: CEO
VIII. PHYSICAL REQUIREMENTS:
Work is varied in nature and is performed with frequent interruptions. Work requires close attention to detail, accuracy, documentation and timeliness in fulfilling duties and reports. Work requires sitting, standing, and/or walking for periods of five hours or more, moving and examining objects at high and low reach, and reading for extended periods.
More information is at www.neighborhoodhealthtn.org. Please submit letters of interest and resumes to email@example.com