Customer Care Specialist
Position Description / Responsibilities
We take immense pride in cultivating a strong, person-first culture always looking for ways to be intentionally uncommon. Our team is made up of talented, creative, kind, funny and energetic folks wired for continuous and ongoing improvement.
Because of this growth and our passion to ensure that it continues for many years, we are looking for an exceptionally talented individual to convert customer calls into signups for a new vendor program. You will be tasked with placing outbound calls to vendors that are required to signup with our compliance monitoring program and verify contact information.
- Contact vendors by telephone to verify contact information.
- Provide education to vendors regarding the new compliance monitoring requirements.
- Provide pricing details
- Handle customer questions
- Input vendor information and call details into the computer system
- Conduct walkthroughs for the signup process
- Answer telephone calls from vendors who are responding to letters and questions regarding the signup process
- Contact customers to follow up on initial interaction
Education and Experience
- College degree
- Knowledge of sales and marketing principles and strategies
- Relevant work experience in sales, marketing, promotions or telemarketing
- Product knowledge
- Proficiency in relevant computer applications
- Communication skills
- Information gathering and management
- Stress tolerance
- High energy levels