Customer Service Center Rep 2

State of Tennessee

Nashville, TN

Customer Service


Position Description / Responsibilities

Summary: Under general supervision, is responsible for performing customer service work of average difficulty.

Distinguishing Features: This is the working level classification in the Customer Service Center Representative series. An employee in this class is responsible for performing customer service duties on behalf of the Department. This class differs from the Customer Service Center Representative 3 in that an incumbent of the latter is responsible for handling the most complex customer service inquiries and may supervise a small staff. This class differs from the Customer Service Center Representative 1, in that an incumbent of the latter functions at the entry level and handles customer service inquiries within a narrow scope.


Position Requirements

Education and Experience: Graduation from an accredited college or university with a bachelor's degree.

Substitution of Experience for Education: Qualifying management, administrative support, customer service, or call center experience may substitute for the required education, on a year-for-year basis, to a maximum of four years.


Application Instructions

Apply Here:  Tn.gov/Careers

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