ELIGIBILITY COUNSELOR 1* - 04282022 - 30719

State of Tennessee

Knoxville, TN (Knox County)

Family Services/Human Services/Behavioral Health


Position Description / Responsibilities

Job Overview

Summary: Under immediate supervision, is responsible for professional eligibility determination work of routine difficulty; and performs related work as required.

Distinguishing Features: This is the entry-level class in the Eligibility Counselor and DHS Child Care Specialist sub-series. An employee in this class learns the rules and regulations necessary to determine eligibility benefits for social services. This class differs from that of the Eligibility Counselor 2* and DHS Child Care Specialist 2* in that incumbents of the latter act at the working level under general supervision.

*An applicant appointed to this flexibly staffed class will be reclassified to the next higher class in the series after successful completion of a mandatory one-year training period; inadequate or marginal performance during the training period will result in automatic demotion or termination.


Position Requirements

Minimum Qualifications

Education and Experience: Graduation from an accredited college or university with a bachelor's degree.

Substitution of Experience for Education: Qualifying full-time eligibility determination experience at a professional, paraprofessional, or technical level may be substituted for the required education, on a year-for-year basis, to a maximum of four years.

Other Requirements

Necessary Special Qualifications: Applicants for this class must:

  1. Complete a criminal history disclosure form in a manner approved by the appointing authority;
  2. Agree to release all records involving their criminal history to the appointing authority;
  3. Supply a fingerprint sample prescribed by the TBI based criminal history records clerk.

Application Instructions

For more information and to apply go to: TN.gov/Careers (search 30719)

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