ELIGIBILITY COUNSELOR 1* - 09012022-36503
State of Tennessee
Knoxville, TN (Knox County)
Family Services/Human Services/Behavioral Health
Position Description / Responsibilities
This classification learns to perform eligibility determination work of average difficulty. An employee in this class is customer facing and learns to interview customers and determine eligibility for SNAP and TANF programs. This classification performs responsibilities at the learning level under direct supervision. This class differs from the Eligibility Counselor 2 in that an incumbent of the latter functions at the working level.
*An applicant appointed to this classification will be reclassified to an Eligibility Counselor 2 after successful completion of a mandatory one-year training period; ‘unacceptable’ or ‘needs improvement’ performance ratings during the training period will result in automatic demotion or termination.
Education and experience: Bachelor’s degree.
Substitution of Experience for Education: Qualifying full-time professional eligibility determination experience may be substituted for the required education on a year-for-year basis.
Substitution of Experience for Education: Qualifying full-time para-professional experience as an Eligibility Assistant for the Department of Human Services may be substituted for the required education on a year-for-year basis.
For more information and to apply go to www.tn.gov/careers and search for (Job ID# 36503)