ELIGIBILITY COUNSELOR 1* - 09012022-36503

State of Tennessee

Knoxville, TN (Knox County)

Family Services/Human Services/Behavioral Health


Position Description / Responsibilities

This classification learns to perform eligibility determination work of average difficulty. An employee in this class is customer facing and learns to interview customers and determine eligibility for SNAP and TANF programs. This classification performs responsibilities at the learning level under direct supervision. This class differs from the Eligibility Counselor 2 in that an incumbent of the latter functions at the working level.

*An applicant appointed to this classification will be reclassified to an Eligibility Counselor 2 after successful completion of a mandatory one-year training period; ‘unacceptable’ or ‘needs improvement’ performance ratings during the training period will result in automatic demotion or termination.


Position Requirements

Education and experience: Bachelor’s degree.

Substitution of Experience for Education: Qualifying full-time professional eligibility determination experience may be substituted for the required education on a year-for-year basis.

Substitution of Experience for Education: Qualifying full-time para-professional experience as an Eligibility Assistant for the Department of Human Services may be substituted for the required education on a year-for-year basis.


Application Instructions

For more information and to apply go to www.tn.gov/careers and search for (Job ID# 36503)

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