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Omni Nashville Hotel

Event Concierge

Nashville, TN

Position Description / Responsibilities

As an onsite liaison or “day of coordinator,” you will assist Convention Services and Catering Managers by acting as the intermediary between the Meeting Planner and Operational Departments. Effective communication with the Event Concierge team and other managers is essential to ensure a seamless experience for guests. A basic knowledge of hotel departments and their roles in fulfilling guests’ needs is required. You will manage and assist with all aspects of hotel events, including day-to-day coordination, and be available during peak times to provide directional assistance. During meetings and conferences, you will ensure that all arrangements meet specifications and create memorable experiences for clients. Being proactive in problem resolution and keeping clients informed about the current status of events and pending items is crucial.

The role demands strong multi-tasking and time management skills to prioritize multiple requests and information. You will use Delphi software to generate necessary documents and make changes as needed. A detailed knowledge of the hotel meeting space, group dynamics, and event specifics is important. Additionally, you will undertake special projects assigned by the Department Manager, attend daily Banquet Event Order meetings, and participate in weekly resume meetings as needed. Recommending special outside services when required and coordinating and attending pre-convention meetings prior to scheduled conferences are also part of your responsibilities.

Position Requirements

  • Previous catering, convention services, meeting planning experience preferred.
  • Prefer operations/administrative experience in hotels, with banquet operation knowledge.
  • One plus years’ experience in face to face customer service role required.
  • High school education required, college degree preferred.
  • Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone.
  • Ability to accurately and efficiently input information into computer systems.
  • Ability to work cohesively with co-workers both within and outside of your department.
  • Ability to think clearly, quickly and make concise decisions.
  • Ability to work well under pressure, dealing with many guest requests/questions within a short period of time.
  • Developed computer proficiencies, Delphi experience a plus.
  • Strong organizational skills with the ability to prioritize and multi-task in a fast paced environment. Ability to prioritize and organize workload to ensure deadlines is met.
  • Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
  • Customer service oriented with a desire to create memorable guest experiences.
  • Ability to use various office equipment, including but not limited to, calculators, photocopiers and facsimile machines.
  • Must possess excellent telephone etiquette skills.
  • Move, bend, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance. Stand, walk or sit for an extended period or for an entire work shift.
  • Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift.
  • Must be able to work a flexible schedule including evenings, weekends and holidays, with the ability to work a variety of shifts within any given workweek.

Application Instructions