Front Desk Manager

North Point Hospitality Group

Nashville

Food & Lodging


Position Description / Responsibilities

Summary: We are caring. We are hosts. We delight. We are professionals. At North Point Hospitality (NPH), we serve our guests and each other with enthusiasm and warmth. We are dedicated professionals and we reflect the tradition of hospitality excellence. As part of the NPH Management team, the Front Desk Manager leads the front desk team and ensures the highest quality of service. Additionally, he/she oversees the daily service operations for the hotel rooms and the execution of deposits and billing.

Essential Functions:

Supervisory Responsibility:

Manages Front Desk Staff

Work Environment:

Office work environment with business-casual dress; may require standing or sitting for extended periods; computer work; extensive written and verbal interaction with internal and external customers.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.


Position Requirements


Required Education and Experience:

Competencies:

  1. Hospitable approach to both external and internal customers
  2. Communication
  3. Accuracy/Attention detail
  4. Time Management
  5. Problem solving
  6. Ethical Practice/ Handling sensitive information

Application Instructions

Front Desk Manager, Marriott Tri-brand, Nashville

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