Front Desk Supervisor

North Point Hospitality Group

Nashville

Food & Lodging


Position Description / Responsibilities

Summary: We are caring. We are hosts. We delight. We are professionals. At North Point Hospitality (NPH), we serve our guests and each other with enthusiasm and warmth. We are dedicated professionals and we reflect the tradition of hospitality excellence. As part of the NPH team, the Front Desk Supervisor leads a team of Front Desk Agents who are responsible for guest check-in and check-out. He/she ensures proper staffing levels for the Front Office area and participates actively in creating a memorable guest experience by greeting guests warmly, addressing guest needs in a timely and professional manner, and performing tasks that contribute to a positive guest experience. He/she is responsible for the accurate maintenance of the guest billing function and proper handling of sensitive guest information. Additionally, the Front Desk Supervisor contributes to a positive employee experience for Front Office staff by providing coaching and support and acting as an advocate where required.

Essential Functions:

Supervisory Responsibility: Supervises the work of Front Desk Agents

Work Environment:

Professional work environment with uniform or professional dress; requires frequent computer-based work and high level of interaction (written and verbal) with both internal and external customers.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

Frequent use requiring close vision, repetitive motion; bending; frequent standing, walking, reaching, occasional lifting up to 10 lbs

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.


Position Requirements


Required Education and Experience:

Competencies:

  1. Hospitable approach to both external and internal customers
  2. Communication
  3. Accuracy/Attention detail
  4. Time Management
  5. Problem solving
  6. Ethical Practice/ Handling sensitive information

Application Instructions

Front Desk Supervisor, Marriott Tri-brand, Nashville

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