Guest Relations Manager

Country Music Hall of Fame and Museum

Nashville,Tennessee,United States,37203

Arts, Entertainment & Media

Position Description / Responsibilities

Position Title: Guest Relations Manager

The Country Music Hall of Fame and Museum: The Guest Experience and Admission Analytics department

The Country Music Hall of Fame and Museum has an opening for a full-time exempt Guest Relations Manager

Company Overview: Located in the heart of downtown Nashville, the Country Music Hall of Fame and Museum documents and interprets the history of country musica musical genre and culture central to the identity of the city, the state, and the nation. Accredited by the American Alliance of Museums, the museum proudly combines subject expertise, ambitious research, and preservation of an unparalleled collection with expressions of creativity in music, art, and history. The museum collects artifacts that illustrate the evolving history and traditions of country music while providing diverse learning opportunities. The core exhibit follows the story of country music from its folk beginnings through its emergence as a commercial art form. Rotating exhibits examine a broad range of topics, from country classics to ultra-contemporary and emerging artists in American Currents. The museum owns Hatch Show Print, a letterpress print shop opened in 1879, and it operates Historic RCA Studio B, where Elvis Presley and many others recorded.

Departmental Overview: The Guest Experience and Admission Analytics department is responsible for ticket sales for the Museum, Hatch Show Print Tours, Historic RCA Studio B Tours, and other publicly ticketed events and programs. It manages staff that impacts the guest experience, such as but not limited to box offices, Information Desk, Membership Desk, greeters, tour guides, reservationists and ushers all while providing excellent customer service and attaining revenue goals.

Job Overview: Reporting to the Director of Guest Experience & Admission Analytics, this position requires a strong leader with the capability to be equal parts service driven and analytical with a background in guest services, sales, operations/logistics and most importantly, staff management. Experience includes managing a sales/operations team of approximately twenty and co-manage a frontline staff of over fifty. While working closely with the Sr. Guest Experience Manager, requires managing multiple initiatives in a very fast-pace environment while working with staff and other departments throughout the organization to ensure the guests experience is top of mind. Must be a critical thinker who is able to implement plans and make important and quick decisions with ease and little guidance. Help foster a team mindset and positive work environment is essential.

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