Education, Training & Library
Position Description / Responsibilities
The application administrator has the responsibility for initiating and coordinating activities and functions required to effectively support the ERP application. This included coordinating requests from other departments for support, training, and other project based efforts needed to maintain the application. Also ensure that the office is functioning in a professional and efficient manner, ensuring work is performed in a timely manner, and exercising good judgment and discretion on a regular basis.
ESSENTIAL FUNCTIONS: • This individual will be responsible for configuring and supporting ERP applications (Unit4 CAMS, Banner, People Soft, Blackboard) within a university environment. Will be primary support for the ERP application. • Support all user applications for student, faculty and staff. Create new users and configure ERP application to meet the specific requirements of the end user. • Create, modify and run scripts, reports, procedures and triggers within SQL to maintain all applications running on various Windows servers campus wide. • Create/Modify/Enhance application reports to clean up backlog of reporting requests utilizing SQL. • Maintains calendar of deadlines and ensure that all requests for information and reports are submitted in a timely manner. • Organizes and maintains departmental information such as: policies, procedures, and forms submitted by external customers as it pertains to the ERP application.
SECONDARY FUNCTIONS: • Assist the Director of IT Services in delivering a quality service to the University. • Support operations required by the Technology & Infrastructure Manager to ensure delivery of both our ERP and SIS over the network.
• Any other job functions not listed that an employee in this position may be asked to perform from time to time. Performing campus and off-site errands (purchasing supplies and hand deliveries) • Developing/implementing permanent computerized grids for reports and programs • Other duties as may be assigned.
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES: • Experience with software (Ellucian Banner, Blackboard, PeopleSoft, or Unit 4 Cams. • Be willing to be trained on all application management as needed. • Ability to effectively and efficiently handle multiple, simultaneous tasks and projects. • Knowledge of Microsoft Word, Microsoft Excel, and Microsoft PowerPoint and basic aspects of technology (networking, telecommunications, Internet and etc.). • Ability to research technical topics using the Internet. • Ability to organize resources and establish priorities. • Good communication skills. • Possess a strong commitment to customer service excellence. • Maintain confidential and sensitive information.
ORGANIZATIONAL RESPONSIBILITY: Provides managerial oversight for the following positions: Help Desk Analyst and PC, Computer Lab and Media Services Coordinator.
QUALIFICATIONS: Education: Bachelor’s degree in Computer Science, Information Systems or related field from an accredited college/university is required. Experience: Minimum of three (3) or more years of experience in computing and information systems.
Licenses or Certificates: None required.
Additional Requirements: A background and/or credit check will be required of the successful applicant. An official transcript (if applicable) and names, addresses and phone numbers of three (3) references will be required of the successful applicant.
Please email your resumes and /or cover letter to firstname.lastname@example.org.