Inside Sale Representative

Comcast

Nashville

Sales


Position Description / Responsibilities

Comcast brings together the best in media and technology. We drive innovation to create the world’s best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Dedicated inside sales role handling calls from customers wanting to set up new service, transferring service from one address to another, and/or adding a new product to their existing service. Inbound Sales Representatives are expected to sell as many lines of business or ancillary products as possible on each call. Inbound Sales Representatives are compensated based on a 30% commission component in addition to their base salary. Upon completion of Training, Commissions are uncapped - offering an unlimited, performance-based earning potential.

Job Summary:
Responsible for promoting and selling Company products and services that are both current and emerging. Uses a consultative sales approach to ensure our customers receive the best value. Must be a customer-focused individual; able to communicate effectively and display a professional and positive demeanor. Will work on straight forward tasks using established procedures.

Expectations of All Employees:
 Understand our Operating Principles; make them the guidelines for how you do your job
 Own the customer experience - think and act in ways that put the customer first, give them seamless digital options at every touchpoint, and make them promoters of our products and services
 Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services,
especially our digital tools and experiences
 Win as a team - make big things happen by working together and being open to new ideas
 Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping to increase opportunities to improve
 Drive results and growth
 Respect and promote inclusion and diversity
 Do what's right for each other, our customers, investors and our communities

Core Responsibilities:
 Achieve or exceed sales targets while interacting with new/existing customers via phone; selling all company products and services.
 Demonstrate consultative sales techniques by using probing questions, clarifying needs, overcoming objections and providing solutions that fits the needs of the customer.
 Assist customers with non-sales-related calls and seek to transition it to a sale.
 Educate customers on company products, services and experience; leveraging job aids and support materials.
 Establish rapport and promotes relationships by providing a unique positive experience for each customer through personalizing sales interaction.
 Consistently demonstrate professionalism, integrity and a friendly demeanor to customers and teammates.
 Exercise sound judgment; acting in the best interest of both the customer and the company.
 Demonstrate proficient use of soft skills; active listening, problem solving, responding appropriately.
 Maintain expected performance levels in a dynamic and highly competitive environment.
 Articulate the Company’s competitive advantage while advocating for our products, services and packages.
 Interact and communicate collaboratively within the sales and other groups; providing a quality customer experience.
 Navigates between multiple screens, databases and complex data entry applications to accurately and quickly capture required information to complete a sale.
 Act as a team player committed to growth and development.
 Maintain excellent oral and written communication skills, with demonstrated ability to articulate relevant information and directions in an organized and concise manner.
 Consistently follow critical sales processes to ensure a great customer experience.
 Must be able to wear telephone headset and manipulate tools such as pen, keyboard, and mouse.
 Regular, consistent and punctual attendance.
 Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
 Other duties and responsibilities as assigned.
ob Specification:
 High School Diploma or Equivalent/
 6-12 Months of Proven Sales Success Required.

Comcast is an EOE/Veterans/Disabled/LGBT employer


Position Requirements

Job Specification:
 High School Diploma or Equivalent/
 6-12 Months of Proven Sales Success Required.
 Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.


Application Instructions

It is important that all sections of the application are complete; failure to do so will result in delayed response to your application. Please use the link below and follow the Step-by-Step Instructions to ensure your application is complete.

Application Link:

https://career8.successfactors.com/sfcareer/jobreqcareer?jobId=194106&company=21114P&username=

Instructions:

* Please use Internet Explorer to complete the application. If you have a newer version of Internet Explorer,
please make sure that Compatibility Mode is Enabled*

* Click on Application Link
* Click the Apply Button

* You will need to create an account (lower left corner) or
* Input your email address and password to access an existing account.
* If you are creating an account, please make sure you click on “Read and accept the data privacy statement” and
click “Accept”.

* Create your Candidate Profile

* Fill in your information. Once you are done filling out your profile, click “Save” (top left).
* Once you’ve saved your information, click “Next”.

* Job Search

* Please make sure you complete all fields including the one with the red asterisk*
* Once you are done please click the "Do you understand and acknowledge the above?" box (lower left)

* Click “Apply” (lower left).

* You will arrive at a screen that says "Your application has been sent. Thank you". Return to Job search page or
Return to Jobs Applied
* Finally, you will receive an email thanking you for applying for the position.

Thank you,

Brittainy M. Benzie
Comcast Talent Acquisition Team
Recruiter RPO
980-253-7992
brittainy.benzie@manpowergroup.com

Connect With the Chamber