Museum Sales Manager
Country Music Hall of Fame and Museum
Arts, Entertainment & Media
Position Description / Responsibilities
The Country Music Hall of Fame and Museum has an opening for a full-time non-exempt Museum Sales and Service Coordinator in the Museum Sales Department.
Company Overview: The Country Music Hall of Fame and Museum seeks to collect, preserve, and interpret the evolving history and traditions of country music. Through exhibits, publications, and educational programs, the museum teaches its diverse audiences about the enduring beauty and cultural importance of country music.
Departmental Overview: The Museum Sales and Service Department creates products to attract new audiences and inspire loyalty, through engaging interaction and effective, educational communication while providing vital revenue for the Museum. Through B2B and B2C relationships, the department is responsible for admission and group product revenue lines at the Country Music Hall of Fame and Museum, RCA Studio B, and Hatch Show Print.
Job Overview: The Museum Sales Managers role is to promote and sell the Country Music Hall of Fame and Museum, Historic RCA Studio B, Hatch Show Print, and other related products pursuant with the mission of the Country Music Foundation. The Museum Sales Manager is responsible for developing new business while managing and growing existing business to achieve revenue goals. Target markets include both transient visitors and group tours. A flexible schedule is necessary as travel is required for the position.
Specific Job Duties:
Attend industry tradeshows and participate in city sales missions into target markets.
Process reservations for all group products/packages.
Conduct guided tours of the Country Music Hall of Fame and Museum and RCA Studio B
Work with Director of Museum Sales and Senior Museum Sales Manager on select market initiatives, new business development, and discount and promotional programs.
Aggressively up-sell Historic RCA Studio B, songwriter programs, Hatch Show Print, group meals, and group performance opportunities.
Develop and maintain close working relationships with industry partners, local receptive operators, the Nashville Convention and Visitors Corporation and the Tennessee Department of Tourist Development.
Assist with and facilitate reports and schedules on a weekly basis.
Service group songwriter sessions, conduct guided tours of Historic RCA Studio B and Studio B Recording Packages.
College Degree or Equivalent Experience
Knowledge of the hospitality and tourism industry, fluent in a second language, familiarity with Nashville, TN and knowledge of Country Music past and present are highly desirable skills for this position.
Essential Competencies (Knowledge, Skills and abilities needed for success in the position):
Candidates must have at least 2 years of sales experience, outstanding communication skills, proper phone etiquette, and a high comfort level with public speaking. Must possess quality customer service skills while being sales minded with a can do attitude. General computer skills, knowledge of Microsoft Office and willingness to learn Tessitura reservation systems and Event Management Systems (EMS) software is required. Candidates must have exemplary organizational skills with strong attention to detail and the ability to multi-task and work well under time constraints while meeting multiple deadlines. Flexible schedule to include working weekends and overnight travel is required. Must have own transportation to drive to and from Historic RCA Studio B.