Quality Assurance Coordinator

TechnologyAdvice

Nashville

HR, Office & Administrative Support


Position Description / Responsibilities

The QA Coordinator is responsible for tracking the overall performance of our Quality Assurance team, setting goals for our QA agents and assisting with the coaching/training strategy for the Learning & Development team. The QA team is the final check point before we send our leads through to the client. They are tasked with listening to each call recording, measuring compliance with the calling expectations, researching information and making the final call whether a lead is valid or invalid. They report on trends they notice and help provide us with areas to coach our call center agents. By understanding historical performance, business goals, and team motivators, the QA Coordinator creates metrics, tracks trends, and pushes the team to maximize their efforts.  An excellent candidate must be organized, reliable, and results-oriented; they must have a practical mind to solve problems on the spot partnered with an ability to see the “big picture” and make improvements. As the Quality Assurance Coordinator, you must be focused on the growth and development of the QA team, seeking opportunities and driving continuous improvement and creative solutions.

 

YOUR DAY TO DAY AT TECHNOLOGYADVICE:

 

WHY YOU WANT US:

Aside from an outstanding company culture that fosters innovative ideas, teamwork, professional growth, and friendly competition, we offer great benefits. You'll have the chance to work alongside fun, intelligent, and driven folks who believe in what we're doing. Check out our list of benefits:

 

ABOUT US:

TechnologyAdvice is dedicated to educating, advising, and connecting buyers and sellers of business technology. As a trusted resource in a variety of technology verticals, the company helps buyers improve their businesses and vendors find their customers. Through unbiased research and crowd-sourced product reviews, TechnologyAdvice provides the insight that buyers need to find the right technology.

Additionally, the company’s unique demand generation programs help vendors improve product awareness by placing matched solutions in front of qualified technology buyers. TechnologyAdvice is based in Nashville, Tenn., and was named to the Inc. 5000 list of America’s Fastest-Growing Private Companies in 2014, 2015, 2016 and 2017.

Pre-employment screening required.


Position Requirements

WHY WE WANT YOU:


Application Instructions

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