Renewal Sales Representative




Position Description / Responsibilities

The Renewal Sales Representative is responsible for contacting and building relationships with existing customers in the SMB-Mid Market space in order to secure a service contract/product renewal.  Depending on the client engagement, the role may involve up-selling customers to longer terms or additional services and/or identifying potential expansion opportunities. By cultivating relationships with the customer base, this role is also responsible for capturing valuable customer feedback and will likely execute routine health checks leading up to the Renewal event.  Additionally, the Renewal Rep is responsible for providing sales forecasts, obtaining quotes, performing customer research online, and updating/maintaining records in our customer relationship management (CRM) system.

Position Requirements

Achieve your quota by selling product/service renewals for some of the most recognized technology companies, may offer upsell opportunities when applicable

Capture customers' product expectations, experiences, satisfaction, and abandonment propensity via qualitative feedback and quantitative measurement, “Voice of the Customer”

Work within an established customer and own a dedicated territory

Develop the expertise to provide accurate monthly/quarterly sales forecast

Acquire invaluable experience updating and managing your opportunity pipeline in the latest CRM technology

Work proactively, well in advance of product renewal date to provide all the information, pricing, etc that a customer would need in order to execute a timely renewal

Conduct routine Health Checks in advance of the renewal date and capture health status of account in order to ensure a timely renewal

Collaborate with other team members and management to optimize sales processes

Identify lead generation opportunities in order to expand the territory and drive upsells

High volume of customer contacts through phone and email each day

Effectively partner and build relationships with external clients

Manage basic objection handling with customers

Application Instructions

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