Sales Delivery Coordinator
HQ, Office & Administrative Support
Position Description / Responsibilities
The position of Service Delivery Coordinator is responsible for sales, service and billing function for iRis Network business customers. Sales department (pre and post-sales processing) Assisting the Carrier Service Manager to ensure successful delivery of client requirement. This position will enter and retrieve information contained in computer databases providing support including: typing, filing, data/order-entry, faxing, copying, creating, corresponding and maintaining all documentation for the Sales department. In addition to Sales order management- special assignments may include: report production, data analysis, investigative work, as well as serving as a liaison between sales and engineering providing administrative support. Various tasks and other responsibilities as required.
Sales network provisioning experience.
Working knowledge of applicable processes and systems associated with RFPs, contracts, billing and vendor contracts.
Advanced knowledge of MS Office suite, SOT System (Service Order Tracking) Status customer and originator with any changes or updates.
Works with customers, sales team members, and other internal organization as necessary to satisfy the customer’s needs. Track service request from the receipt through the completion, update the records database and verifies the accuracy of the billing record and charges.
Ensure customer requirements are met on each product/service delivered. Process, data enter and secure services for jobs and request utilizing proprietary software with the appropriate level of detail and accuracy.
Please send resume to iRishr@iristransport.com