Senior Manager of Donor Services

YWCA Nashville & Middle Tennessee

1608 Woodmont Blvd. Nashville, TN 37215

Position Description / Responsibilities

We are actively searching for a Senior Manager of Donor Services to add to our team! The responsibilities are varied, and you will be working with multiple associations and staff members.

If you have experience working with leadership, donors, and development, are an amazing multi-tasker, thrive while working independently, learn new programs quickly, are ridiculously organized, and would list strategizing and implementing programs for member and revenue growth as some of your best skills, we want to hear from you!

Position Summary

As an integral part of the fundraising team, the Senior Manager of Donor Services will cultivate, steward, and expand the relationships between the organization and its donors at all levels, by providing extraordinary service to donors, managing donor acknowledgement in a timely manner, and by maintaining and managing donor information. This role manages the daily operation of the Raiser’s Edge (RE) database, ensuring accuracy and integrity, technology management, and end-user training and support of the database, manages gift processing and acknowledgement processes, and communication avenues with donors. Managing the interface between finance and development, donor acknowledgement, donor communication and gift processes fall under the purview of this position. This job is a remote position with some periodic in office meetings and responsibilities.

Relationships and Contacts

Within the organization: Initiates and maintains professional working relationships with staff throughout the organization including peers, immediate supervisor, Leadership and Executive Leadership teams.

Outside the organization: Initiates and maintains professional working relationships with existing donors & sponsors, event vendors and agency partners.

Essential Responsibilities

Additional Responsibilities

Position Requirements

Minimum Requirements

Education and Experience

Requires a bachelor’s degree with three or more years of experience with database software management preferably in a non-profit setting, Raiser’s Edge is preferred.

Physical Requirements

Other Requirements

Position requires incumbent to have a valid driver’s license, vehicle insurance and a clear driving record for the last three years.

Skill Competencies

The YWCA of Nashville and Middle Tennessee reserves the rights to modify, interpret, or apply this job description in any way the organization desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This job description is not an employment contract, implied or otherwise. The employment relationship remains “At-Will.” The aforementioned job requirements are subject to change to reasonably accommodate qualified individuals with disabilities.

Application Instructions

Thank you for your interest in the Senior Manager of Donor Services position with YWCA of Nashville and Middle Tennessee. Please use this link to apply:

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