Williamson Medical Center

Franklin, TN

HR, Office & Administrative Support

Position Description / Responsibilities

Williamson Medical Center is hiring a Receptionist in Franklin, TN.  This is a PRN position on day shift.  (THIS IS A PRN POSITION, WORKING ON AN AS NEEDED BASIS. THE HOURS VARY BETWEEN 0--20 PER WEEK.)

At Williamson Medical Center, our employees are more than just another number. To us, they’re family. They’re smart, talented, compassionate, dedicated, and an overall joy to be around. We’re certainly blessed to have the best of the best working here from the cafeteria to the operating room.

But as Williamson County and surrounding areas continue to grow, so must we. That’s why we want YOU to join our family!

Williamson Medical Center is an equal-opportunity employer and a drug-free workplace.

Job Summary

The Information Desk Receptionist serves to greet all visitors to the Medical Center, providing accurate and timely information as assistance. The receptionist also provides appropriate patient information assistance via telephone.

Physical Environment: Primarily the Information Desk; all areas of the Medical Center

Physical Effort: Ability to sit for long periods of time, up to 12 hours. Ability to walk short distances to escort visitors, as necessary, to their destinations. Must exhibit strong communication skills-–both verbal and written.

Key Results

1. Receives all customers presenting to front desk.  Provides accurate information and assists with customer needs or identifies those resources needed to assist customer. 2. Knowledgeable of Medical Center facts, access to policies, resources, locations, etc., to provide accurate, timely information 3. Receives incoming calls and directs/transfers on to appropriate departments or patient room information. 4. Organizes and maintains work area, specific to the Information Desk,  Main Lobby and Volunteer Lounge 5. Maintains literature holders and flu station stands in and around the Main Lobby and Tower Lobby – Orders supplies as needed for restocking 6. Escorts visitors to their destinations as needed 7. Maintains updated resources, for information desk, necessary for information communication, i.e., phone/pager lists, directories, phone books, maps, brochures, discharge binder, etc. 8. Logs and assists with flower deliveries 9. Completes, in an accurate and timely manner, clerical assignments from the Volunteer Program Coordinator 10. Responsible for identifying lobby wheelchair maintenance issues and completing work orders for repairs. 11. Directs the activity of volunteers assigned to the Information Desk. 12. Helps with special projects/events as needed

Position Requirements

Position Requirements Formal Education/Training: High school diploma

Workplace Experience: One year of clerical/office, receptionist and/or customer service experience

Equipment and Skills Training: Computer, telephone, pager, copier, fax and wheelchairs

Application Instructions

Please apply at www.williamsonmedicalcenter.or...

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