System Engineer

Kraft Technology Group


Marketing, Communications & Information Technology

Position Description / Responsibilities

Primary Responsibilities
1. Provide ongoing support and resolution of IT related issues involving Microsoft’s core business applications, as well as virtual environments built on Microsoft, Citrix and VMWare
2. Implementation and Support of various cloud-based solutions such as Office365 and Azure
3. Network implementation, maintenance and support including WAN and LAN connectivity, firewalls, routers, Wi-Fi and security best practices
4. Implementation and support for disaster recovery solutions.
5. Provide professional and positive client communication, set proper client expectations, maintain appropriate documentation related to all service requests
6. Serve as liaison between our clients and their IT vendors to resolve issues
7. Provide recommendations regarding our service processes

Additional Responsibilities
1. Work with the team to deliver customer solutions and service
2. Provide on-the-job training to new team members
3. Rotational on-call schedule

Position Requirements

Essential Job Requirements
1. A degree or diploma in Computer Science, Management Information Systems or related field is desired.
2. Minimum of 4 years’ experience in technical support with a strong technical diagnosis ability
3. Customer Service experience
4. Desired (not required) Industry Certifications, such as Microsoft Certified Systems Engineer (MCSE), ITIL, Cisco Certified Network Administrator (CCNA), SonicWALL Network Security Basic Administration (CSSA), Fortinet Network Security Expert (NSE), Citrix Certified Associate (CCA) or VMware Certified Professional (VCP)

Application Instructions

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