TAEM Capacity Building Senior Manager
Martha O'Bryan Center
Business & Professional Services
Position Description / Responsibilities
Do you believe that all Tennessee families deserve to thrive? Do you want to be a part of a team that works collaboratively to make that vision a reality? As the backbone agency for the Tennessee Alliance for Economic Mobility (TAEM), a new public-private partnership compromised of 32 organizations, the Martha O’Bryan Center is now hiring positions that will be critical to the collaborative’s success. Through a three-year $25 million investment from the Tennessee Department of Human Services, TAEM will reimagine how to support families in moving out of poverty and into opportunity. Across 7 counties, TAEM will support 900 families in moving beyond the benefits cliff—the point when families abruptly lose their benefits due to often nominal increases in income (think: just a few dollars more per hour), which leaves families worse off financially when they increase their income. In making the most fiscally responsible decision for their families, many limit their potential by not pursuing increased earnings or education in response. Through an innovative transitional benefit, financial counseling, family-centered coaching, wrap-around supports, and equitable access to employment and education pathways, TAEM will demonstrate a new way forward for the Tennessee safety net, thus creating a scalable statewide solution that incentivizes employment and increases family self-sufficiency.
Critical features of this job are described under the headings below. They may be subject to change due to changes in our business processes or other business-related reasons.
The TAEM Capacity Building Senior Manager coordinates the facilitation of TAEM’s external meetings and partner meetings, co-creates content for meetings, coordinates professional development, convenes regional and county-level TAEM staff, and supports the continuous quality improvement of the model. This is a full time, regular position, located at the Martha O’Bryan Center. This position reports to the TAEM Director.
Salary Range: $60,000 - $70,000
ESSENTIAL DUTIES AND RESPONSIBILITIES
Essential duties and responsibilities include the following. Other duties may be assigned.
- Coordinates Elevate Consulting’s engagement with TAEM working groups, the Steering Committee, the Caregiver Advisory Board, and the whole collaborative.
- Collaborates with Elevate and other TAEM stakeholders to ensure that all needed content for meetings is created well in advance of meetings.
- Coordinates professional development, connecting external trainers and leveraging assets across the network.
- Co-develops content for partner meetings.
- Supports continuous improvement of the model (family-centered coaching, resource navigation, financial empowerment, employment and education, therapy, transitional benefits).
- Convenes lead navigators and specialists regularly to build community, share their experiences, surface challenges and opportunities, and continuously improve services.
- Convenes County Resource Navigators regularly to build community, share their experiences, surface challenges and opportunities, and continuously improve services.
- Convenes Employment and Education Specialists regularly to build community, share their experiences, surface challenges and opportunities, and continuously improve services
- Convenes Benefits Specialists regularly to build community, share their experiences, surface challenges and opportunities, and continuously improve services.
- Provides direct supervision to TAEM Lead Family-Centered Coach, TAEM Childcare Navigation Specialist, TAEM Transportation and Housing Navigation Specialist, and TAEM Therapist and Wellness Navigation Specialist.
The requirements listed below are representative of the knowledge, skills, and/or abilities required.
Education and Experience:
- Bachelor’s degree in social services, management, organizational leadership, or related field.
- Two or more years of experience managing employees and committees within an agency.
- Non-profit experience preferred.
The above qualifications express the minimum standards of education and/or experience for this position. Other combinations of education and experience, if evaluated as equivalent, may be taken into consideration.
Knowledge and Abilities:
- Knowledge of inner-city human services needs and methods of delivery.
- Ability to plan and direct the work of others.
- Ability to bring together a wide variety of partners into collaboration and communication.
- Strong interpersonal skills; excellent customer service skills.
- Builds and maintains positive relationships with internal and external constituents.
- Maintains credibility through sincerity, honesty, and discretion
- Maintains a high level of confidentiality regarding sensitive information
- Exercises good and consistently fair judgment, courtesy, and tact in dealing with the staff and public in giving and obtaining information.
- Excellent verbal and written communication skills.
- Strong project management skills.
- Strong organizational skills.
- Ability to communicate complex ideas.
- Strong time management skills; uses time effectively; consistently meets deadlines.
- Documents regularly, thoroughly, accurately, and completely.
- High level of detail and accuracy.
- Computer literate including familiarity with word processing, spreadsheet, database, desk top publishing software, email and the internet.
The special demands described here are representative of those that must be met by a staff member to successfully perform the essential functions of this job.
- Regular regional travel within Middle Tennessee (up to 60%).
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