TAEM Peer Ambassador Manager

Martha O'Bryan Center

Nashville

Communication

Position Description / Responsibilities

Do you believe that all Tennessee families deserve to thrive? Do you want to be a part of a team that works collaboratively to make that vision a reality? As the backbone agency for the Tennessee Alliance for Economic Mobility (TAEM), a new public-private partnership compromised of 32 organizations, the Martha O’Bryan Center is now hiring positions that will be critical to the collaborative’s success. Through a three-year $25 million investment from the Tennessee Department of Human Services, TAEM will reimagine how to support families in moving out of poverty and into opportunity. Across 7 counties, TAEM will support 900 families in moving beyond the benefits cliff—the point when families abruptly lose their benefits due to often nominal increases in income (think: just a few dollars more per hour), which leaves families worse off financially when they increase their income. In making the most fiscally responsible decision for their families, many limit their potential by not pursuing increased earnings or education in response. Through an innovative transitional benefit, financial counseling, family-centered coaching, wrap-around supports, and equitable access to employment and education pathways, TAEM will demonstrate a new way forward for the Tennessee safety net, thus creating a scalable statewide solution that incentivizes employment and increases family self-sufficiency.

Critical features of this job are described under the headings below. They may be subject to change due to changes in our business processes or other business-related reasons.

POSITION SUMMARY

The TAEM Peer Ambassador Manager engages in family recruitment and outreach activities and trains, supports, and advises TAEM Peer Ambassadors related to family recruitment, sharing their stories on social media and other communication platforms, and increasing community awareness of TAEM. This is a full time, regular position, located at the Martha O’Bryan Center. This position reports to the TAEM Communications Senior Manager.

Salary Range: $50,000 - $60,000

ESSENTIAL DUTIES AND RESPONSIBILITIES

Essential duties and responsibilities include the following. Other duties may be assigned.

• Works closely with and advise Peer Ambassadors in best practices related to:
  • Recruiting families, parents, and caregivers to participate in the Tennessee Alliance for Economic Mobility (TAEM) program.
• • Developing short videos, photo stories, and other materials that focus on families’ successes and challenges as they seek to gain or increase employment and/or return to or attend postsecondary for the first time.
  • Promoting the tangible benefits of participating in the collaboration, as well as the intangible benefits, such as hope and a sense of belonging.
  • Meeting with parents and caregivers around community to increase awareness of the TAEM program.
  • Planning and facilitating Ambassador Town Halls and awareness campaigns.
• Partners with county based TAEM staff and Peer Ambassadors to recruit at locations and events around the county.
• Works closely with the Peer Ambassadors to create content to be used online, on social media, and in presentations.
• Trains, assists, and oversees the Peer Ambassadors in connecting with community partners to help with recruiting efforts, expanding supports and services, and strengthening resource navigation.
• Works at county-level to participate in preexisting or create new collaborative efforts to build awareness, increase funding and capacity, and leverage greater resources toward employment and educational pathways.
• Provides small group, virtual, and one-on-one programming to educate Peer Ambassadors on best practices, recruitment techniques, and strategic communications and social marketing plans. Prepares marketing materials, conduct presentations, and actively make effort to seek out and to maintain meaningful relationships with community, institutional, and faith leaders.

Position Requirements

MINIMUM QUALIFICATIONS

The requirements listed below are representative of the knowledge, skills, and/or abilities required.

Education and Experience:

• Bachelor’s degree in communications, social services or related field.
• Two or more years of experience working with families and children.
• Non-profit experience preferred.

The above qualifications express the minimum standards of education and/or experience for this position. Other combinations of education and experience, if evaluated as equivalent, may be taken into consideration.

Knowledge and Abilities:

• Ability to bring together a wide variety of partners into collaboration and communication.
• Knowledge of inner-city human services needs and methods of delivery.
• Strong interpersonal skills; excellent customer service skills.
• Builds and maintains positive relationships with internal and external constituents.
• Strong organizational skills.
• Maintains a high level of confidentiality regarding sensitive information.
• Exercises good and consistently fair judgment, courtesy, and tact in dealing with the staff and public in giving and obtaining information.
• Ability to communicate complex ideas.
• High level of detail and accuracy.
• Maintains credibility through sincerity, honesty, and discretion.
• Strong project management skills.
• Strong time management skills; uses time effectively; consistently meets deadlines.
• Excellent verbal and written communication skills.
• Documents regularly, thoroughly, accurately, and completely.
• Computer literate including familiarity with word processing, spreadsheet, database, desk top publishing software, email and the internet.

Special Demands:

The special demands described here are representative of those that must be met by a staff member to successfully perform the essential functions of this job.

• Regular regional travel within Middle Tennessee (up to 60%).

Application Instructions

Click HERE to apply.