Tech Coach/Front Office
Position Description / Responsibilities
Cereset Tech Coach/Front Office
A Cereset Tech Coach is a professional individual who is passionate about helping others achieve their best life. They achieve this outcome by utilizing clear and efficient communication skills to fully empower their clients, offering education and guidance through each step of the Cereset process.
A Cereset Tech Coach is:
Personable, friendly and approachable.
Customer service oriented.
Professional in both appearance and demeanor.
Discreet and respectful.
Knowledgeable and fully informed.
Clear and efficient communicator.
Motivated and passionate to help others.
Wellness and Health-minded.
A Cereset Tech Coach is able to:
Multi-task while maintaining excellent customer service.
Follow explicit instructions exactly as outlined.
Self-Regulate and self-motivate.
Maintain client confidentiality at all times.
Operate efficiently in a fast paced environment.
Operate PC-based software as trained.
Be on their feet for the majority of the work day.
Bend at the waist, bend at the knees, crouch and kneel for several minutes at a time.
Interact physically with clients on a regular basis.
o Placing sensors directly on the client's scalp.
o Removing sensors from the client's scalp.
o Cleansing client's scalp post-session.
Front Office Responsibilities
Oversee the front office, answer telephones, coordinate scheduling, admit and process new clients, manage client records, manage billing and payments, manage social media for the business.
Cereset Tech Coach Duties and Responsibilities:
Educate, empower and guide clients through the Cereset process step-by-step.
Follow session procedures as outlined by Cereset Standard Procedure Guidelines.
Communicate with clients about their experiences, their goals, their progress and their outcomes following Cereset coaching guidelines.
Clearly document all appropriate client communication as defined by communication procedures.
Answer client questions and inquiries about our technology and services.
Qualify clients for appropriate scheduling.
Clean and maintain an attractive lobby.
Prepare session rooms pre-session.
Greet clients upon arrival and assist with welcome paperwork.
Clean session rooms post-session.
Operate all Cereset hardware and software components.
Test Cereset hardware. Some basic troubleshooting will be required.
Monitor sessions for reliable data and intervene when data compromise is noted.
Create Orientation, Exit and Progress Reports for the client utilizing standardized notations as outlined.
Follow-up with past clients as outlined by the Cereset Follow-Up Procedures.
Professional experience in a customer service position or health/wellness industry.
Proficient with basic PC software and operations.
Friendly and open demeanor with professional appearance.
Self-directed, responsible and effective communicator.
A desire and passion to support others in reaching their wellness goals.
Minimum education requirement: Bachelor's degree in any field, science or health and wellness focus preferred.
Completion of paid Tech Coach certification is a requirement for hiring process.
Possible evening or weekend availability.
Send resume to firstname.lastname@example.org or call 615-626-0001 for more information.