State of Tennessee

Nashville, TN

Education, Training & Library , Government , Health Care

Position Description / Responsibilities

How you make a difference in this role:

TennCare’ s mission is to improve the lives of Tennesseans by providing high-quality cost-effective care. To fulfill that purpose, we equip each employee for active participation and empower teams to communicate and work collaboratively to improve organizational processes in order to make a difference in the lives our members. Because of the positive impact TennCare has on the lives of the most vulnerable Tennesseans, TennCare employees report that their work provides them with a sense of meaning, purpose, and accomplishment. TennCare leadership understands that employees are our most valuable resource and ensures professional and leadership development are a priority for the agency.

Key Responsibilities:

Oversees and delivers training to TennCare staff. Facilitates agency specific training through various delivery methods to enhance employee and/or vendor development in compliance with departmental, state, and federal laws, rules, regulations, guidelines, processes, and procedures. Certifies Subject Matter Experts for training delivery and facilitation skills. Oversees the scheduling and coordination of all training events, programs and deployments.

Develops or modifies agency specific training materials based on defined objectives, participant needs, and delivery method for employee learning and development. Reviews training curricula, methods, materials, and reports to ensure appropriate content, relevance, and clarity. Designs comprehensive series of courses for the department to enhance required knowledge, skills, and abilities.

Guiding, Directing, and Motivating Staff. Manages personnel involved with the division's training activities to ensure compliance with agency mission. Conducts the employee evaluation process to review and provide feedback to employees regarding job performance in order to promote quality job performance. Assigns duties, reviews staff performance, and provides feedback to improve performance and reinforce strengths. Provides guidance to staff about assigned work to guarantee required timely standards are met. Provides information on organizational culture, policies and procedures, workflow and chain of command, task prioritization, proper documentation, and use of systems to effectively and efficiently perform assigned tasks.

Creates evaluation methods to gauge effectiveness of training programs and reports on results, making recommendations for improvement as appropriate. Obtains information from surveys, focus groups, trainings, conferences, and other available sources to assess training needs from an individual to agency specific level. Compiles agency specific information from internal databases to ensure compliance with agency standards, policies, and procedures.

Leverage technology to support day to day operations of the L&D function for the agency by effectively managing case que. Support the design and integration of new agency wide learning management tool to allow dashboard reporting for leadership. Understand employee and team structures to support regular reporting to support compliance reporting. Create knowledge articles and how to videos to support the transition to more technology to support employees and leaders.

Position Requirements

Minimum Qualifications:

Graduation from an accredited college or university with a bachelor's degree in Human Resources or equivalent and experience equivalent to two or more years of full-time professional talent management experience developing learning content.

Application Instructions

For more information and to apply go to:

(search 22977)

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