Twende Program Manager
Nashville Entrepreneur Center
Nashville, TN
Education, Training & Library , HR, Office & Administrative Support
Position Description / Responsibilities
ABOUT THE ROLE
As the Program Manager for Twende, you will report directly to the AVP of Programs, work collaboratively with Program Leaders, and be responsible for managing project timelines, program execution, and communication with stakeholders. In a typical day, you may answer questions from founders across the state, communicate with statewide network partners, update the EC team on Twende’s expansion timeline, book speakers for future events, run operations for a guest lecture, and coordinate the matching of entrepreneurs with advisors. In collaboration with Program Leaders, the individual in this role will work to ensure Twende is financially sustainable and a best-in-class, state-wide program. Success measures for this role include:
- NPS from Program Participants that meets or exceeds goals
- Earned revenue from Program Participants that meets or exceeds goals
- Collaboration to secure contributed revenue from Program Partners/Sponsors that meets or exceeds goals
- % Program Participants that achieve program goals (i.e., revenue goals, team growth, new client or investor, quality pitch and deck, or advisory board addition, etc.)
Primary responsibilities include:
Program Recruiting, Selection, and Onboarding
- Partner with Marketing Team to execute statewide recruiting plan and expand the candidate pipeline, including collaboration with network partners and info meetings with candidates
- Lead selection process in collaboration with Selection Committee to ensure a diverse cohort of participants
- Coordinate program onboarding and collaborate with Program Leaders to prepare onboarding materials and announce/promote the new cohort
Program Delivery & Engagement
- Collaborate with Program Leaders and Coaches to connect founders to helpful resources, identify participant needs, and ensure program design addresses those needs
- Coordinate planning meetings and manage session agendas, calendar invitations, speaker confirmation, meeting documentation, and supporting materials
- Coordinate with network partners to expand statewide program reach and impact
- Be first point of contact for program participants needing support or help accessing EC resources
- Create and share key communications to program participants, such as newsletter and session reminders/follow-ups, and identify opportunities to support participant engagement
- Collaborate with EC Development and Marketing teams to execute on program sponsorship opportunities and support the EC brand
Program Planning & Reporting
- Manage and execute on program strategy, goals, timeline, and calendar
- Manage and track founder metrics and feedback to assess progress toward program goals and fulfill grant data requirements
- Support management of program participant contracts, manage founder payments, and monitor program budget as needed
Position Requirements
ABOUT YOU
The ideal candidate for this position thrives in an agile environment and is:
- Able to build and maintain meaningful relationships with a variety of stakeholders
- Curious with an ability to lean into new environments and learn quickly
- Able to stay focused while navigating shifting priorities
- Independently motivated, managing your own workflow aligned to program objectives
- Able to proactively identify and solve problems
Other qualifications include:
- 3-5 years professional experience, nonprofit or startup experience a plus
- Proven organizational skills, punctual with an attention to detail
- Demonstrated written and verbal communication skills across various stakeholder groups
- Ability to influence team and stakeholders at all levels
- Proven experience in project and/or program management
- Proficiency in Microsoft and Google Workspace applications
- Preferred, but not required skills:
- Experience leading others
- Experience in the entrepreneurial ecosystem
- Experience with both virtual and in-person professional engagements
Application Instructions
To apply please go to www.ec.co/careers.