Waiver Programs Eligibility Specialist

State of Tennessee

Nashville, TN

HQ, Office & Administrative Support

Position Description / Responsibilities

(TennCare Program Coordinator)




TennCare is Tennessee's managed care Medicaid program that provides health insurance coverage to certain groups of low-income individuals such as pregnant women, children, caretaker relatives of young children, older adults, and adults with physical disabilities.  TennCare provides coverage for approximately 1.3 million Tennesseans and operates with an annual budget of approximately $12 billion.  It is run by the Division of TennCare with oversight and some funding from the Centers for Medicare and Medicaid Services (CMS).




TennCare’s mission is to improve the lives of Tennesseans by providing high-quality cost-effective care. To fulfill that purpose, we equip each employee for active participation and empower teams to communicate and work collaboratively to improve organizational processes in order to make a difference in the lives our members. Because of the positive impact TennCare has on the lives of the most vulnerable Tennesseans, TennCare employees report that their work provides them with a sense of meaning, purpose, and accomplishment. TennCare leadership understands that employees are our most valuable resource and ensures professional and leadership development are a priority for the agency. 




This position will work in the Eligibility Operations Group and will report directly to an Eligibility Operations Group Manager.  In general, TennCare Program Coordinators on this team will work in TEDS processing applications to determine eligibility for Institutional Medicaid. The TennCare Program Coordinator will work with customers, families, facilities, and Authorized Representatives to relay clear information and expectations of the information needed for an accurate eligibility determination. Additionally, the TennCare Program Coordinator will document actions in TEDS (& other systems) when necessary.


Position Requirements



·        The TennCare Program Coordinator will review all received documents and make an eligibility determination in accordance with all rules, regulations, polices and guidelines. 

·        The TennCare Program Coordinator will process Medicaid applications timely according to the established policies and regulations.






·        Bachelor’s Degree (preferred)

·        Ability to foster and maintain cohesive working relationships

·        Ability to adapt to changing priorities and deadlines

·        Ability to exercise sound judgment

·        Strong organizational skills necessary, including the ability to prioritize, multi-task and manage workload to meet specific timeframes and deadlines

·        Excellent writing and communication skills required


Job Location:  Nashville, Tennessee



Position Status: Executive Service


Pursuant to the State of Tennessee’s Workplace Discrimination and Harassment policy, the State is firmly committed to the principle of fair and equal employment opportunities for its citizens and strives to protect the rights and opportunities of all people to seek, obtain, and hold employment without being subjected to illegal discrimination and harassment in the workplace. It is the State’s policy to provide an environment free of discrimination and harassment of an individual because of that person’s race, color, national origin, age (40 and over), sex, pregnancy, religion, creed, disability, veteran’s status or any other category protected by state and/or federal civil rights laws.




Application Instructions

How to Apply: Qualified candidates should send their resumes along with a cover letter to Sharon Greenfield Sharon.F.Greenfield@tn.gov and Callie Pearson Callie.Pearson@tn.gov by May 31, 2019.

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