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Concept Technology Inc.

Support Analyst

Nashville, TN

Position Description / Responsibilities

WHAT YOU WILL DO:

  • Provide exceptional customer service via phone and email to all Concept Technology clients
  • Resolve help desk issues including troubleshooting hardware and software issues
  • Perform user administration duties
  • Assist with front line phone queue, including ticket creation and triage
  • Work one of three shifts at our Nashville office: 7:00am-4:00pm, 8:00am-5:00pm, 9:00am-6:00pm
  • On-call rotation five to six times a year; on-call support is weekdays from 6:00pm-11:00pm and weekends from 7:00am-6:00pm

Position Requirements

WHAT WE NEED YOU TO BRING:

  • At least 1 year of IT experience
  • Help desk or call center experience preferred
  • Experience with Microsoft 365
  • Remote Desktop support
  • Active Directory and Exchange
  • Patch management
  • Advanced printer/peripheral device troubleshooting
  • TCP/IP, DNS and DHCP
  • Remote support for handheld smartphones and tablets (Android & iOS)
  • Professional appearance & demeanor

Application Instructions

https://j.brt.mv/ax.do?refresh=true&portalGK=40878

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500 11th Avenue North, Ste. 200
Nashville TN, 37203

(615) 743-3000

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