The Customer Service Representative (Information Center) is responsible for assisting customers at BNA. Our customer service representatives provide information on the services available at the airport and wayfinding. Other responsibilities include BNA’s lost and found service, paging, assisting customers in the navigation of BNA and providing information to our customers. Representatives assist in customer service programs provided at BNA. Additionally, the team provides information to customers on accommodations, hotels, restaurants, and points of interest in and around Nashville.
- Maintains information center files.
- Operates lost and found service and other customer service programs.
- Monitors Flight Information Display System (FIDS) and maintains up-to-date information.
- Reports deficiencies of service in janitorial and housekeeping conditions.
- Identifies environmental hazards and addresses in accordance with Occupational Safety and Health Administration (OSHA) regulations.
- Maintains regular and on-time attendance.
- Follows all safety regulations.
- Provides information to customers such as check-0n procedures, airline counter locations, baggage checking and retrieval, concourse and gate locations, airline schedules, and ground transportation.
- Supports MNAA’s commitment to its culture and values, including integrity, service, teamwork, and innovation.
- Relationship Building: Skill in establishing and maintaining effective and professional working relationships with others.
- Provides information to customers such as check-in procedures, airline counter locations, baggage checking and retrieval, concourse and gate locations, airline schedules, and ground transportation.
- Provides announcements or pages over the public address system as requested.
- Provides literature and assists the public regarding tourist accommodations, hotels, restaurants, and historical points of interest.
- Provides customer service to non-English speaking travelers using the language line service.
- Maintains updated brochure list, and orders brochures as needed.
- Maintains traveling public comment log and prepares monthly report.
- Ability to respond using positive language, to airport users.
- Assists in scheduling and conducting tours of the airport terminal building.
- Orders and maintains uniforms for information center staff.
- Performs other duties as assigned.
