Customer Service Representative

Westpark Communications is a family-owned & operated 24/7 Live Answering Service and Call Center with a friendly environment. We are committed to exceeding our customer’s expectations by providing quality customer support. As a member of our team, you will be joining a hard-working group that is serious about providing exceptional service! We are looking for individuals who are dedicated, energetic and have a passion for providing outstanding customer service. Come join our winning team, where we have all the right answers!

Westpark Communications is growing and we are looking for Call Center Customer Service Representatives!

Your main responsibilities will be:
Answer inbound calls as well as assist customers who have specific requests/inquiries.
Capturing information and entering data into a computer in a timely manner.
Operate our customer service database and read relevant call-handling instructions.
Relay messages and route calls to the appropriate resources.
Follow up on the calls of the client with clerical duties as well as liaising with other departments.
Dedicate your work time to providing personalized customer service

Requirements:
Education: High School Diploma or GED Equivalent.
Clearance: Ability to pass a criminal background check.
Competencies:
Reliable transportation and attendance.
Pleasant and friendly mannerisms, with a sound knowledge of telephone etiquette.
Basic computer navigation skills.
Quick and correct typing – ability to create grammatically correct responses without spelling errors.
Positive attitude and a passion for learning.
Have a passion for execution and success.
Goal-Oriented and emphasizes accountability for delivering results.

Ability to uphold our company values:
Quality, Teamwork, Service, Adaptability, Integrity, & Ownership

Skills/Knowledge:
Previous call center experience preferred.
Previous customer service experience.
Utilities customer service experience preferred.
Medical office setting customer service experience preferred.
Position Details
Full-Time Position.
Interview process: Interviews will be conducted in a group setting with other candidates.

Starting Pay:
In office
$16.50/hr for the first month
$17.00/hr after the first month
$17.50/hr after mastering Tier 3
$18.50/hr after mastering Specialty and Dispatch
Remote (ONLY for candidates who live 50 miles or more outside the Houston area. Accepting applications from the following states: TEXAS, TENNESSEE, NEVADA and NEBRASKA)
$15.00/hr for the first month
$16.00/hr after the first month
17.00/hr after mastering Tier 3
$18.00/hr after mastering Specialty and Dispatch

Training Details:
The training will be for 3 weeks and will also take place on the weekends.
Training for in office positions will be held in the office.
Remote training will be done ONLINE.
Week 1 – Monday through Friday
Week 2 – Monday through Thursday + Saturday
Week 3 – Monday through Thursday + Sunday
Work Schedule
Your work schedule availability will be discussed during your live group interview with the hiring manager.
40 hour week shifts will cover anywhere from 6AM to 10PM.
It will be 4 weekdays and 1 Saturday or 1 Sunday.
Weekends are mandatory.

Benefits:
Medical, Dental & Vision Insurance.
401(k) with company-matched funds.
Robust Paid Time-Off Package. This includes Mental Health Time-Off.
Fun, flexible, and casual work environment/culture.
Top-of-the-line training and development.
Rewards & Incentives.
Opportunity for growth!

Position Description / Responsibilities

Position Requirements

Application Instructions